處理衝突  (CLE-2117-25SP)

Upon the successful completion of this course, the student should: 成功完成本課程後，學生應該：

1. Appreciate the value of resolving conflict in the church. 重視解決教會衝突的價值。

2. Identify reasons for conflicts within the church. 確定教會內部衝突的原因。

3. Explore what scripture says concerning conflict management. 探索經文對沖突管理的看法。

4. Demonstrate basic skills in conflict negotiation and resolution. 展示衝突談判和解決的基本技能。

5. Evaluate appropriate strategies in resolving conflict. 評估解決衝突的適當策略。

6. Develop a personal philosophy of confronting conflict. 培養一種面對沖突的個人哲學。

7. Commit themselves to being ministers of reconciliation. 致力於成為和解的傳道者。

These objectives will be measured by class discussion, written exams, and research and writing. 這些目標將通過課堂討論、筆試、研究和寫作來衡量。

The student will be exposed to the following basic subject areas: 學生將接觸到以下基本學科領域：

• The nature and causes of conflict 衝突的性質和起因

• Basic conflict response modes 基本的衝突反應模式

• Biblical and spiritual resources for conflict transformation 衝突轉化的聖經和屬靈資源

• The dynamics of how communication both prevents and creates conflict 溝通如何能夠預防和製造衝突的動態

• Basic confrontation skills for conflict resolution 解決衝突的基本對抗技巧

• Barriers to reducing and resolving conflict 減少和解決衝突的障礙

• Creation of firewalls for reducing the possibility of conflict 創建防火牆以減少衝突的可能性

The student will be expected to develop a conceptual framework for: 學生將被期望為以下方面製定一個概念框架：

• Understanding structural and systemic factors in congregational conflict 了解會眾衝突中的結構性和系統性因素

• Analyzing and diagnosing conflict within the church setting 分析和診斷教會環境中的衝突

• Developing strategies for preventing and reducing conflict in the church 制定預防和減少教會衝突的策略

• Utilizing effective confrontation in resolving conflict 利用有效對抗解決衝突

• Resolving conflict between individuals as pastoral care 以教牧關懷的方式解決個人之間的衝突

• Developing strategies for resolving conflict within the church body 制定解決教會團體內部衝突的策略

The student will demonstrate affective growth in the following areas: 學生將在以下方面展示情感成長：

• Analyzing and diagnosing conflict situations 分析和診斷衝突情況

• Moving between conflict response modes in order to resolve conflict 在衝突響應模式之間切換以解決衝突

• Effectively confronting others to bring about conflict resolution 有效對抗他人以解決衝突

• Using communication patterns that reduce the possibility of conflict 使用減少衝突可能性的溝通模式

• Commitment to being a minister of reconciliation 致力於成為和解的傳道者

Over the course of the semester, the following evaluation exercises will be used to determine the level of mastery of course content achieved by each class participant: 在整個學期中，將使用以下評估練習來確定每個班級參與者對課程內容的掌握程度：

1. Class attendance and participation 課堂出勤率和參與(15%)

Each student is expected to attend class faithfully. Attendance is considered vitally important. If a student must be absent, he or she must get class notes from another student. One absence will be excused. Two absences will reduce the final grade, and more than two will result in failing the course. 每個學生都應該忠實地上課。出席被認為是至關重要的。如果一個學生必須缺席，他或她必須從另一個學生那裡得到課堂筆記。缺席一次將被原諒。兩次缺席將降低最終成績，兩次以上將導致課程不及格。

2. Reading Assignments 閱讀作業 (15%)

Students will read select portions of Strauch, VanSant, Van Yperen, Bullard, and Osterhaus [along with any additional selected readings]. 學生將閱讀 Strauch 施特勞赫、VanSant 萬聖Van Yperen伊佩倫、 Bullard布拉德 和 Osterhaus 奧斯特豪斯 的精選部分 [以及任何其他選定的閱讀材料]。

3. Weekly quizzes 每週測驗 (15%)

A quiz will be given at the beginning of each class. Quizzes will focus on lectures and reading from the previous week. The two lowest quiz grades will be dropped. 每節課開始時都會進行測驗。測驗將集中在前一周的講座和閱讀上。兩個最低的測驗成績將被刪除。

4. Personal Reflection on Conflict 衝突的個人反思（15%）

Students will write a 2-page reflection on a conflict situation. Ideally, this will be in a ministry setting but a non-ministry situation can substitute. Papers will describe the issue, the contrasting views, the chain of events, the results, a reflection on how the conflict could have been handled differently, and something God taught them (or is teaching them). These papers should use alternative names for individuals involved. Also, papers should avoid being accusatory but serve as a humble attempt to neutrally assess a situation. 學生將針對沖突情況寫下2頁的反思。理想情況下，這將在事工環境中進行，但非事工情況也可以替代。論文將描述問題、對比觀點、事件鏈、結果、對如何以不同方式處理衝突的反思，以及上帝教導他們（或正在教導他們）的東西。這些論文應該使用相關個人的替代名稱。此外，論文應避免指責，而應作為中立評估情況的謙虛嘗試。

5. Action Plan for Conflict Resolution 衝突解決行動計劃（20%）

Students will develop a conflict resolution action plan. This paper will be 5 pages and will be asked to make a presentation. The paper should be structured as follows: 學生將製定衝突解決行動計劃。這篇論文將有5頁並將被要求做一個演示。論文結構應如下：

a. Introduction to the overall paper. 對整篇論文的介紹

b. What are the nature and causes of conflict? 衝突的性質和原因是什麼？

c. What are some of the basic modes of response to conflict, or how do people typically respond to conflict? How can these responses affect the life of a local congregation? 應對沖突的一些基本模式是什麼，或者人們通常如何應對沖突？這些回應如何影響當地會眾的生活？

d. How will conflict be assessed and diagnosed? 如何評估和診斷衝突？

e. How will effective confrontation be used to resolve conflict? 如何使用有效對抗來解決衝突？

f. What is the role of pastoral care in resolving conflict between individuals? 教牧關懷在解決個人衝突中的作用是什麼？

g. What are some strategies that will both resolve conflict within the congregation? 有哪些策略可以同時解決會眾內部的衝突？

h. What are some practices and methods of communication that can help prevent and reduce conflict between members of the congregation and within a staff team? 有哪些溝通實踐和方法可以幫助防止和減少會眾成員之間和員工團隊內部的衝突？

i. What other conclusions have been drawn as a result of this action plan? 該行動計劃還得出了哪些其他結論？

6. Final Exam 期末考試 (20%)

The final exam will be a comprehensive exam, focusing on the material from Strauch, VanSant, Van Yperen, Bullard, and Osterhaus along with class lectures throughout the semester. 期末考試將是一次綜合考試，側重於 Strauch 施特勞赫、VanSant 萬聖Van Yperen伊佩倫、 Bullard布拉德 和 Osterhaus 奧斯特豪斯 的材料以及整個學期的課堂講授。

Semester Grades 學期成績

Participation參與 15%

Reading閱讀 15%

Quizzes測驗 15%

Reflection反思 15%

Action Plan行動計劃 20%

Fina期末 20%

Total 合計 100%

本課程為期12星期。

*(1) Van Yperen, Jim. Making Peace: A Guide to Overcoming Church Conflict. Chicago: Moody Publishers, 2002.